Terms of service
Terms of Service for Gurumè (owned by Artisan Asian Products LLC)
Effective Date: 2023/05/22
Please read these Terms of Service ("Terms") carefully before using the Gurumè website (the "Website") or purchasing products from Artisan Asian Products LLC ("Gurumè," "we," "us," or "our"). These Terms govern your access to and use of the Website, as well as any purchases made through the Website. By accessing or using the Website or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or make any purchases.
1.Product Information and Disclaimer:
1.1 Product Description: We strive to provide accurate descriptions, images, and information about our products, including Japanese condiments directly produced in Japan. However, we do not warrant that the product descriptions or any other content on our Website is accurate, complete, reliable, current, or error-free.
1.2 Allergen Information: While we make efforts to provide allergen information, please be aware that our products may contain allergens. It is your responsibility to review the product packaging and labels for the most accurate and up-to-date allergen information. We recommend consulting with a medical professional if you have specific allergies or dietary restrictions.
2.Orders and Payments:
2.1 Order Acceptance: By placing an order on our Website, you are making an offer to purchase products from us. We reserve the right to accept or decline your order in our sole discretion. If we accept your order, we will send you an order confirmation via email.
2.2 Pricing and Payment: All prices listed on the Website are in United States dollars (USD) and are subject to change without notice. The total price, including applicable taxes and shipping fees, will be provided at the time of checkout. You agree to pay the total amount for your order, including any applicable taxes and fees, as specified during the checkout process.
2.3 Payment Methods: We accept various payment methods, including credit cards, debit cards, and other electronic payment options. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.
3.Shipping and Delivery:
3.1 Shipping Policy: We offer shipping services to customers within the United States. Shipping costs and estimated delivery times will be provided during the checkout process. Please review our Shipping Policy, available on our Website, for more information about our shipping practices and options.
3.2 Risk of Loss: Once the products are delivered to the carrier, the risk of loss and title passes to you. We are not responsible for any damages or losses that occur during shipping or delivery.
4.Returns and Refunds:
4.1 Return Policy: Due to the perishable nature of our products, we are unable to accept returns. For health and safety reasons, all sales of perishable goods are final.
4.2 Refunds: If you receive a product that is damaged, spoiled, or does not match your order, you are eligible for a replacement or a full refund. To report an issue:
- Contact us immediately: You must contact our customer support team within 72 hours of delivery to report the issue.
- Provide photo evidence: Please include your order number and clear photos of the damaged or spoiled product and its packaging.
- Do not return the item: For your safety, do not consume or return the product. Properly dispose of the item as soon as the issue has been reported.
5.Intellectual Property:
5.1 Ownership: All content on the Website, including text, graphics, logos, images, product names, and any other intellectual property, is the property of Gurumè or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
5.2 Limited License: Subject to these Terms, Gurumè grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website solely for personal, non-commercial purposes. This license does not permit you to modify, distribute, reproduce, or use any content from the Website for any other purpose without the prior written consent of Gurumè.
6.Prohibited Conduct:
6.1 By accessing or using the Website, you agree not to:
a) Violate any applicable laws, regulations, or third-party rights; b) Use the Website for any fraudulent, unlawful, or unauthorized purpose; c) Interfere with the proper functioning of the Website or disrupt its servers or networks; d) Engage in any activity that could damage, disable, overburden, or impair the Website or its services; e) Collect or harvest any information from the Website without our express written permission; f) Use automated means, such as bots or scrapers, to access or interact with the Website; g) Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity; h) Attempt to gain unauthorized access to any portion of the Website or any other systems or networks connected to the Website; i) Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable; j) Engage in any conduct that restricts or inhibits any other user from using or enjoying the Website.
7.Limitation of Liability:
7.1 To the maximum extent permitted by applicable law, Gurumè and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Website, including but not limited to any loss of profits, loss of data, loss of business, or loss of goodwill.
7.2 In no event shall Gurumè's total liability to you for all claims arising out of or related to your use of the Website exceed the total amount paid by you for the products purchased through the Website.
8.Indemnification:
You agree to indemnify, defend, and hold harmless Gurumè and its directors, officers, employees, agents, and affiliates from any claims, liabilities, damages, costs, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Website, your violation of these Terms, or your violation of any rights of a third party.
9.Governing Law and Dispute Resolution:
These Terms shall be governed by and construed in accordance with the laws of [Insert State or Country]. Any dispute arising out of or related to these Terms or your use of the Website shall be submitted to confidential arbitration in accordance with the rules of [Insert Arbitration Institution]. The arbitration shall take place in [Insert City], and the language of the arbitration shall be [Insert Language]. The decision of the arbitrator shall be binding and may be entered as a judgment in any court of competent jurisdiction.
10.Severability:
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.
11.Changes to the Terms:
Gurumè reserves the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on the Website. Your continued use of the Website after any modifications to the Terms constitutes your acceptance of the revised Terms.
12.Contact Us:
If you have any questions, concerns, or feedback regarding these Terms, please contact us:
Artisan Asian Products LLC
Email: artisanasianproducts@gmail.com
We will make efforts to respond to your inquiries in a timely manner.